Heb.com Reviews

H-E-B offers a variety of products at competitive prices. Fresh produce like pineapples, mangos, and dragon fruit range from $2.58 to $4.90 each. Dairy products, such as organic milk and cheese, are priced around $3 to $7. Bakery items like sandwich bread are available for approximately $4.35. For seasonal items, prices vary, with items like summer wreaths at $31.20 and inflatable river tubes for $15.60. Curbside pickup is free for orders placed more than a day in advance, but a $4.95 fee applies for same-day pickup. Some items incur an additional 3% charge to cover personal shopping services. Prices for pharmacy items can be significantly reduced with discount coupons, potentially saving up to 80%. For grocery delivery, H-E-B partners with Shipt, offering an annual membership for $99 or a monthly rate of $10.99 after a free trial period.

Heb.com offers a wide range of products and services, with popular departments including fruit & vegetables, meat & seafood, bakery & bread, dairy & eggs, deli & prepared food, pantry, frozen food, beverages, and everyday essentials. The H-E-B brand is known for products tailored to Texas tastes, such as Fully Cooked Brisket, Seasoned Fajitas, and Café Olé® coffee. New and trending items often feature Siete Grain-Free tortilla shells, Diablo Verde Salsas, and Cafe Olé by H-E-B Cold Brew Pouch. Additionally, H-E-B's product line includes favorites like Creamy Creations 1905 Vanilla ice cream, sea salt tortilla chips, and Taste of San Antonio blend coffee.

Heb.com accepts a variety of payment methods to provide convenience for its customers. Shoppers can use major credit cards such as Visa, Mastercard, American Express, and Discover cards. Debit cards and EBT Cards are also accepted. For those who prefer using gift cards, Heb.com allows payments through HEB Gift Cards. Additionally, some locations accept WIC as a form of payment. Customers can also opt for cash payments for in-person transactions. It's important to note that while Heb.com offers multiple payment options, they do not currently accept Apple Pay.

Heb.com has a no hassle return policy for online orders, allowing products to be returned to any H-E-B store for an immediate full refund, or sent back using free shipping. Returns are accepted within 90 days of purchase with a receipt, and seasonal items must be returned within 30 days in original packaging. For non-receipted returns/exchanges, a valid government-issued ID is required. The policy includes exceptions, such as gift cards, phone cards, tickets, licenses, permits, postage stamps, clearance items, and pre-paid services, which are considered final sales and are non-refundable. Appliances and electronics may be returned within 90 days with original packaging and accessories. Entertainment items, if opened, can only be exchanged for an identical item. The refund value for returned items will reflect any discounts or promotions applied at the time of the original purchase.

Heb.com does not accept PayPal as a form of digital payment system. While many other grocery stores have started accepting PayPal, H-E-B has not yet implemented this feature. This may be inconvenient for shoppers who prefer to use PayPal for their purchases.